1. General Overview

At Knookle, we want you to be delighted with your handmade treasures. If you’re not completely satisfied, our Refund and Returns Policy ensures a hassle-free process for returns and refunds. Please read the following guidelines carefully.

If unfortunately (and we hope this never happens) that an order is faulty or damaged, please contact us to let us know you wish to cancel your order or return or exchange a product.

2. Eligibility for Returns

To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.

3. Return Process

To initiate a return, contact us at contact@knookle.co.uk within 30 days of receiving your order. Provide your order number and details about the item you wish to return.

4. Return Shipping

Customers are responsible for return shipping costs. We recommend you use a signed-for delivery service with proof of postage.

5. Refund Process

Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment:

• 14 days after we have received the product.
• 14 days after you have provided us with evidence you have returned the product.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately. Provide photos of the damaged or defective item, and we will arrange for a replacement or refund.

7. Non-Returnable Items

Unfortunately, we cannot accept returns on some of the products we sell due to the time put into creating them. These include any items made to your specific requirements or anything personalized that cannot be resold due to the bespoke element of the item.

8. Product Return Handling

Please don’t destroy or throw away any product, before you have spoken to us and we have agreed that in doing so won’t affect any refund you are entitled to.

You are responsible for any diminished value of the product resulting from the handling of the product in any way other than what is necessary to establish the nature, characteristics and functioning of the product while you are responsible for it, including the transit back to the seller, when returning an item.

9. Late or Missing Refunds

If you haven’t received your refund within a reasonable timeframe, check your bank account and contact your payment provider. If the issue persists, reach out to us at contact@knookle.co.uk.

10. Exchange Policy

We currently do not offer direct exchanges. If you need a different item, please follow the return process and place a new order.

11. Contact Information

For any questions or concerns regarding our Refund and Returns Policy, please contact us at contact@knookle.co.uk

By shopping with Knookle, you agree to adhere to our Refund and Returns Policy.