1. Shipping Overview

Knookle is delighted to offer shipping to bring our unique, handmade treasures to your doorstep. Please read our Shipping Policy carefully to ensure a smooth and delightful shopping experience.

2. Shipping Means

All our parcels are sent via Royal Mail standard delivery.

3. Processing Time

All orders are processed within 3-4 business days. Customized or made-to-order items may require additional processing time of 5-7 business days.

4. Shipping Rates

Shipping rates are calculated at checkout offered at a flat fee or local pick up within UK.

5. Shipping Delays

Knookle is not responsible for delays caused by shipping carriers, customs, or other unforeseen circumstances.

Our solution process: Unfortunately, very occasionally, unavoidable circumstances can delay a parcel. If this happens, we will let you know as soon as possible, and we will do our best to sort any problem out for you. If this happens, we ask for your patience with our greatest apologies. Once your order is on its way, we will be in touch to let you know when you should expect it.

6. Lost / Stolen or Damaged Packages

Knookle is not responsible for lost or stolen packages. If you encounter such an issue, please contact the shipping carrier directly to file a claim.

If for some reason your package gets lost or damaged via Royal Mail, we are not responsible for this, and you should take it up with Royal Mail unless there is an obvious fault that Is not Royal mails fault.

7. Address Accuracy

Customers are responsible for providing accurate shipping addresses. Knookle is not liable for orders delivered to incorrect addresses provided by the customer.

8. Customs and Import Taxes

For international orders, customers are responsible for any customs fees, import taxes, or duties imposed by the destination country.

9. Returns Due to Non-Delivery

If a package is returned to Knookle due to non-delivery, customers will be notified. Additional shipping charges may apply for reshipment.

10. Contact Information

For any shipping-related inquiries, contact us at contact@knookle.co.uk.

By placing an order with Knookle, you agree to comply with our Shipping Policy. For any additional questions, please reach out at contact@knookle.co.uk.